Payment Options

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PAY ONLINE

Utility bill payments must be made not less than 24 hours prior to a due date or disconnection date to allow sufficient time for processing.

Payments made less than 24 hours prior to 12:01 AM on the due date or disconnection date may not be processed in time to prevent late charges or disconnection of service for nonpayment of the bill.

Example #1: If your due date is the 22nd of the month, you must submit your payment no later than midnight on the 20th.

Example #2: If your disconnect notice states "Pay before shutoff date of 08/08/2011," you must submit your payment no later than midnight on the 6th. You must pay at least the minimum amount due as shown on the disconnect notice to avoid disconnection.

Online payments are processed by 8:00 AM each business day. If your payment does not appear on that morning's batch, your account may be subject to late penalties and/or disconnection of service.

You can pay your water bill with a credit card on our Citizens Self Serve portal.  You will need your customer number from your bill which is located in the Customer ID box. A convenience fee of $3.95 with a transaction cap of $400 will be applied.

PAY BY MAIL

Make checks payable and mail to:
Dare County Water Department
P.O. Box 1334
Charlotte, NC 28201
For income tax and other records, please retain the customer portion of the bill and/or your canceled check. Due to the cost of postage, receipts will be mailed only if you send a self-addressed stamped envelope. Please retain your canceled check as proof of payment.

PAY BY BANK

If you have automatic bill pay set up to pay your water bill from your bank account (either checking or savings) please allow up to ten days to receive and process payment. The bank may deduct the payment from your account immediately and then send us a check through the mail for payment. We have found there is sometimes a delay in receiving and processing these payments in a timely manner. The online bill pay checks are sent for processing without the receipt stub so to minimize payment delays, please change remittance address for these payments from Charlotte address and send directly to:

Dare County Water Department
600 Mustian Street
Kill Devil Hills, NC 27948

PAY BY PHONE

You can pay your water bill with a credit card by calling toll free 1.888.272.9829. The jurisdiction code for Dare County is 3955. To use the automated system you will need the account number OR customer number from your bill. A convenience fee of $3.95 with a transaction cap of $400 will be applied.

PAY IN PERSON

Dare County water bills can be paid, in person, at any of the following locations:
NRO Water Plant: 600 Mustian Street, Kill Devil Hills, NC 27948
RWS Mac Midgett Water Plant: 23697 NC Hwy 12, Rodanthe, NC 27968
Cape Hatteras Water Treatment Plant: 50225 Water Association Rd., Frisco, NC 27936

Payments by Visa, MasterCard, Discover, and American Express are accepted with an additional 2% surcharge applied to the bill.

Debit cards, prepaid credit cards (that run as debit), checks and cash are accepted with no convenience fees.