Rules & Regulations

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METER READINGS

Meters will be read and bills distributed quarterly. Billing starts when the meter is installed. Bills will be calculated in accordance with the County's published rate schedule based on the amount of water consumed as shown by the meter reading for each period. Customers will be responsible for all water flowing through the meter.

BILLS

Each bill will have a due date. Payment should be made by the due date to avoid interruption of service. Payment can be made with cash, check, MasterCard, Visa, or American Express. A ten percent (10%) penalty on the outstanding balance will be added to past due accounts. Meters will be locked if payment is not received by the due date of the second notice and payment of a reconnection fee will be required before service is re-established. If a customer cuts a lock, a $50 fee will be charged and the meter will be relocked. If a lock is cut the second time, the County will prosecute. Requests to have a meter unlocked must be accompanied by payment at the billing office by 4:00 pm on the day the meter is to be unlocked. 

If you believe your bill to be in error, you should present your claim to this office prior to the due date. If a special meter reading is requested and no error is shown to exist on the bill, a meter reading fee will be added to your account. However, if the reading discloses an error, an adjustment will be made to your account and the meter reading fee will be waived. 

Meters will be tested at the request of the consumer. If the meter is found to over register beyond 5% of the correct volume, a replacement meter will be installed at no charge to the consumer. However, if the meter does not over register, the consumer will be billed a fee for the meter testing. 

PAST DUE ACCOUNTS

A bill is considered to be past due when payment is not received by the due date on the original bill. A final notice will be mailed with a 10% nonpayment penalty added. All accounts not paid by the final due date, meters will be locked for nonpayment. To prevent your water service from being shut off, please contact the water billing office prior to the second due date to make arrangements for payments. 

Accounts that are delinquent for three billing cycles will be discontinued and the account will assigned to a collection agency. All past due bills and appropriate fees will be required to restore water service. If the property of a delinquent account is purchased by a new owner then new customer rules will apply. 

REQUEST FOR LEAK ADJUSTMENTS

Requests for an adjustment to a bill must be made in person or in writing. Adjustments for leaks require proof that the leak has been repaired. Proof will be in the form of a receipt for a paid plumber's invoice or inspection by our water department. The adjustment will be calculated at $.05 per thousand gallons used over the current wholesale rate for gallons exceeding the customer's average quarterly bill over the prior three years. 

Adjustments are made only in the billing quarter the leak occurs. Once a billing quarter has passed, no adjustments will be made. Each account is allowed two (2) adjustments per year. 

Payments on leak adjustments are to be made immediately, however, upon written request, a payment plan may be available for a water leak adjustment bill in excess of $500. The payment schedule will be determined at the discretion of the Water Director. 

RETURNED CHECK FEE

There will be a charge for all returned checks. 

ACCOUNT NAME

Water accounts and deposits will be in the name of the property owner. The property owner shall be responsible for all bills incurred in connection with the water service furnished. Deposits are paid by the owner of the property. 

METER CUT-OFF

The consumer shall furnish and maintain a private cut-off valve adjacent to the consumer's side of the meter. The County shall provide a like valve on the county's side of the meter. Consumers requesting the County to turn the meter on or off will be charged a fee for each service. EXAMPLE: Consumer wants meter turned off and on again, the fee will be $50 for shutting off and $50 for turning meter back on.

PROPERTY PROTECTION

The consumer shall be responsible for protection of the County's property placed on the consumer's premises and shall permit access to it only by authorized representatives of the County. In the event of loss or damage to the County's property, such as the meter or meter box, the cost of the necessary repairs or replacement shall be paid by the consumer. 

CROSS CONNECTIONS/BACKFLOW

The County reserves the right to refuse water service when the consumer's water line is installed in such a manner as to allow cross connections and/or backflow. 

RESTRICTED USE

Water furnished for a given lot or parcel shall be used on that lot or parcel only. 

If you have any questions concerning water service, please contact our office at: 

Dare County Water Department 
600 Mustian Street 
Kill Devil Hills NC 27948 
252.475.5990 
Toll free: 1-888-998-9283 
Or email: water@darenc.com