Full power has been restored to Hatteras Island and there are no restrictions on entry. 

Hatteras Island Power Outage Information

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Hatteras Island Power Outage Community Meeting  

Dare County held a community meeting in Buxton on Wednesday evening, August 16 to discuss the recent Hatteras Island Power Outage.

PCL CONSTRUCTION’S CLAIM QUESTIONNAIRE INFORMATION

At the meeting, County Manager Bobby Outten read a statement from PCL Construction apologizing for the inconvenience and directing those who suffered economic losses to submit a claim questionnaire available online at outerbanks.pcl.com. There are separate forms for residents, businesses and vacationers. Any questions can be directed to the PCL Outer Banks Claim Team at 844-402-8570.  View the statement below.

First and foremost, PCL Construction would like to apologize for the inconvenience the power outage caused to tourists, residents, and local businesses. We have established a claims intake website which can be found at outerbanks.pcl.com. The website has recently been updated with new claim forms for residents, tourists, and businesses affected by the power outage. In order to address claims quickly and efficiently, please make sure to submit the correct form for your situation. Upon receipt of a claim, PCL’s claims administrator will contact you and begin the claim evaluation process. If you have questions about the claim process, a phone number is listed on the website. We believe this process is the most efficient and timely way to resolve matters.

PCL would like to thank Cape Hatteras Electric Cooperative, North Carolina Department of Transportation, community members, elected officials, and local business owners for their patience and continued support of the men and women of PCL who have worked to restore power to the islands. PCL is committed to bettering the Outer Banks communities with the successful replacement of the Bonner Bridge, which will bring further tourism to Hatteras Island, and is dedicated to remaining a member of North Carolina communities for many years to come. 

- Stephanie McCay
Manager, US Communications
PCL Construction Enterprises, Inc.

NC ATTORNEY GENERAL’S OFFICE

The NC Attorney General’s Office is not taking a position as to whether or not affected individuals should hire their own attorney or participate in the PCL insurer’s claim process. To the extent possible, the Office will strive to facilitate positive steps towards recovery. The Attorney General’s Consumer Protection Service can be reached at 1-877-566-7226. Click here to read the letter from the NC Attorney General’s Office.

ECONOMIC ASSESSMENT

Dare County is gathering data regarding the economic impact of the power outage. Please take a few minutes to complete the Hatteras Island Power Outage Economic Assessment Form.  This does not take the place of filing a claim questionnaire with PCL but will provide data to share with state and federal agencies. Dare County cannot represent individuals or businesses in this process - all claim questionnaire forms should be submitted directly with PCL.

EMERGENCY ASSISTANCE

Information regarding emergency resources for those in need, including food assistance, financial assistance, or school supply and clothing assistance, is available by clicking here. You may contact Ashley Jackson with the Dare County Department of Health & Human Services at 252.475.9345 for more information.