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WATER BILLING RULES & REGULATIONS

BILLS

Billing starts when the meter is installed. Bills will be calculated in accordance with the County's published rate schedule based on the amount of water consumed as shown by the meter reading for each period. Customers will be responsible for all water flowing through the meter.

Each bill will have a due date. Payment should be made by the due date to avoid interruption of service. Payment can be made with cash, check, MasterCard, Visa, or American Express. A ten percent (10%) penalty on the outstanding balance will be added to past due accounts. Meters will be locked if payment is not received by the due date of the second notice and payment of a reconnection fee will be required before service is re-established. If a lock is cut the second time, the County will prosecute. Requests to have a meter unlocked must be accompanied by payment at the billing office by 4:00 pm on the day the meter is to be unlocked.

If you believe your bill to be in error, you should present your claim to this office prior to the due date. If a special meter reading is requested and no error is shown to exist in the bill, a meter reading fee will be added to your account. However, if the reading discloses an error, an adjustment will be made to your account and the meter reading fee will be waived.

Meters will be tested at the request of the consumer. If the meter is found to over register beyond 5% of the correct volume a replacement meter will be installed at no charge to the consumer. However, if the meter does not over register, the consumer will be billed a fee for the meter testing.

REQUEST FOR LEAK ADJUSTMENTS

Requests for an adjustment to a bill must be made in person or in writing. Adjustments for leaks require proof that the leak has been repaired. Proof will be in the form of a receipt for a paid plumber's invoice or inspection by our water department. The adjustment will be calculated at $.05 per thousand gallons used over the current wholesale rate for gallons exceeding the customer's average quarterly bill over the prior three years.

Payments on leak adjustments are to be made immediately, however, upon written request a payment plan may be available for a water leak adjustment bill in excess of $500. The payment schedule will be determined at the discretion of the Water Director.

RETURNED CHECK FEE

There will be a charge of $35 for all returned checks.

ACCOUNT NAME

Water accounts and deposits will be in the name of the property owner. The property owner shall be responsible for all bills incurred in connection with the water service furnished.

METER CUT-OFF

The consumer shall furnish and maintain a private cut-off valve on the consumer's side of the meter. The County shall provide a like valve on the county's side of the meter. Consumers requesting the County to turn the meter on or off will be charged a fee for each service. EXAMPLE: Consumer wants meter turned off and on again, the fee will be charged each time.

PROPERTY PROTECTION

The consumer shall be responsible for protection of the County's property placed on the consumer's premises and shall permit access to it only by authorized representatives of the County. In the event of loss or damage to the County's property, such as the meter or meter box, the cost of the necessary repairs or replacement shall be paid by the consumer.

CROSS CONNECTIONS/BACKFLOW

The County reserves the right to refuse water service when the consumer's water line is installed in such a manner as to allow cross connections and/or backflow.

RESTRICTED USE

Water furnished for a given lot or parcel shall be used on that lot or parcel only.

                                                                                    Page last updated July 6, 2009

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